DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

Summary

Must be located in Manitoba

As a Help Desk Support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for Government accounts and responds to all customer inquiries to ensure customer needs are met.

What you will do

Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.

Resolve and/or refer more complex technical problems through a defined escalation process.

Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.

Log and track inquiries using a problem management database and maintains history records and related problem documentation.

Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are / Basic Qualifications

High school diploma or G.E.D.

One or more years of technical training in computer support preferred

One or more years of technical or customer support experience

Experience working with company products and operating systems





Experience with solving computer-related problems

Experience working with company escalation policy

Will require 24hr shift work including weekends (rotating shifts)

Located in Manitoba

Other Qualifications

Interpersonal skills to interact with customers and team members

Robust communications skills

Organization skills to balance and prioritize work

Analytical and problem solving skills

Leadership skills to mentor and provide guidance to less experienced personnel

Ability to work individually as well as in a Team Environment, Work Environment, Office environment.

Work environment

Will require 24 hr shift work including weekends (rotating shifts).

Work from home, in Manitoba

DXC is an equal opportunity employer. We welcome the many dimensions of diversity.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

📌 Help Desk Support Technician (Winnipeg)
🏢 DXC Technology
📍 Winnipeg