Overview

Languages

English

Education

- Secondary (high) school graduation certificate

Experience 2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Hospitality industry
- Urban area
- Hotel, motel, resort
- Resort

Responsibilities

Tasks

- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls




- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervision

Experience and specialization

Computer and technology knowledge

- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- Internet

Sales experience
- Hotel and convention services

Additional information

Security and safety

- Criminal record check

Transportation/travel information
- Own transportation
- Valid driver's licence
- Public transportation is not available

Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness

Advantages

Other benefits

- Other benefits

📌 hotel night auditor (Thunder Bay)
🏢 Best Western PLUS NorWester Hotel u0026 Conference Centre
📍 Thunder Bay