Drive technical excellence as a Technical Services Engineer III at impact.com. Support client integrations while ensuring high performance and reliability of our partnership marketing platform.
In this pivotal role, you will gain an in-depth understanding of impact.com’s technology, working closely with clients to navigate integrations and optimizing their experience. You will be at the forefront of client technical challenges, providing strategic guidance and troubleshooting efforts alongside various internal teams.
Key Responsibilities: • Manage client integrations and maintain platform capabilities • Collaborate with teams for effective onboarding and support • Proactively address technical issues and communicate solutions • Keep technical documentation and training materials current • Analyze ticket requests and prioritize efficiently
Requirements: • Bachelor’s in Computer Science or equivalent experience • Experience in customer-facing tech roles • Proficient in HTML, CSS, SQL, and APIs • Excellent problem-solving and analytical skills • Solid communication skills for diverse audiences
Enhance client success through your technical skills and strategic thinking at impact.com.