Join Indigo as a Customer Experience Leader, where you'll be pivotal in enhancing customer interactions through effective coaching and service management. Your analytical and leadership skills will ensure a seamless customer journey.

The Customer Experience Leader will spearhead the execution of initiatives that bring Indigo's customer service model to life. This leadership role demands a focus on sales generation, employee development, and utilizing customer insights. The ideal candidate will navigate omni-channel touchpoints while fostering an engaging setting for both staff and customers.

Key Responsibilities: • Drive customer experience priorities and strategies • Implement coaching routines to improve services • Lead communication and sales rallies • Support omni-channel customer interactions • Maintain compliance in customer service areas

Requirements: • Experience leading teams in a retail setting • Expertise in customer experience execution • Strong planning and prioritization skills • Problem-solving abilities and solid communication • Alignment with Indigo’s guiding principles

Lead the charge in enhancing customer satisfaction and loyalty at Indigo.

📌 Indigo Customer Experience Lead Role (Winnipeg)
🏢 Indigo
📍 Winnipeg