Job Number 26001172

Computing and Information Services

Grade 5: £27,319 - £30,378 per annum

Apprentice - Full Time

Contract Duration: 3 Years

Contracted Hours per Week: 35

Working Arrangements: Standard working hours

Closing Date

21-Sep-2026, 5:59:00 PM

Description The role is situated within the Identity and Access Management (IAM) team, supporting the system which manages the lifecycle of the IT accounts across the University. The team is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer-focused information systems and services. The IAM team works widely across other CIS teams, as well as many other departments across the University.

The IAM team is responsible for ensuring the system grants staff, students, and others access to systems, applications, and data. The team relies heavily on input around processes and procedures from other departments, which will be some of the focus in this role.

This role offers excellent opportunities to gain hands-on experience with large datasets and database technologies whilst also working on processes and procedures to support the strategic direction of the team.

Required The post holder will be required to undertake an apprenticeship-approved study pathway leading to the award of a digital-related qualification. The study pathway will be funded by the university, and approximately 6 hours per week of working time will be allocated to study time. The apprenticeship will be in one of the following areas:

- DevOps
- Cyber Security
- Data

The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and acceptance by the training provider to offer a training place. It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including the right to work, residency eligibility, visa duration, previous qualifications conditions, and completion viability.

The University

At Durham University, we are proud of our people. A globally outstanding center of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University, we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.

Whether you are at the very start, middle, or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University.

Working at Durham

- You’ll receive 27 days of annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
- No matter how you travel to work, we have you covered with campus parking, a cycle-to-work scheme, and discounts with local bus and train companies.
- Access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out, and days out at various attractions.
- Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.




- We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- Opportunity to take part in volunteering activities to make a difference in the local community.
- Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector.
- We offer generous pension schemes with varying contribution amounts.

Durham University is committed to equality, diversity, and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential, and we believe our staff should reflect the diversity of the global community in which we work. As a University, equality, diversity, and inclusion (EDI) are key parts of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham, we actively work towards providing an environment where our staff and students can study, work, and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our workforce including people with disabilities, women, and black, Asian, and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

Essential Criteria

Qualifications/Experience

- Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics
- Have been awarded a higher education qualification at a Bachelors’ level and possess a minimum 2:2 classification by a recognized UK university or another recognized UK higher education institution
- Experience of working within a team to ensure the delivery of high-quality services.
- Experience of providing advice and guidance to a range of customers and colleagues.
- Experience of managing time to meet deadlines.
- Residency eligibility - The apprentice must have the legal right to work in England as per the Funding Rules for Apprenticeships.

Skills/Abilities/Knowledge

- Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking systems, project planning.
- Understanding business processes, identifying risks, and translating requirements into practical guidance.
- Committed to continuing career development.




- Ability to solve problems yourself and as part of a team and plan appropriate solutions.
- Awareness of identity lifecycle management, including joiners, movers, and leavers.
- Knowledge around Identity and Access principles including, but not limited to, risk awareness, governance, and compliance.
- Ability to participate in networks to share and discuss good practice and exchange information.

Desirable Criteria
- Basic understanding of SQL and relational database concepts, including database security principles.

Typical Role Requirements

Service Delivery

- Contribute to equality, diversity, and inclusion and the University’s values.
- Apply relevant industry and professional standards to ensure that our facilities are safe, secure, and appropriate for public access and use.
- Respond to queries and provide information/advice, raising more specialist or complex queries with more experienced team members.
- Use problem-solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings.
- Build, adapt, construct and repair fabric, fittings, buildings, services, and equipment using the resources available to you.
- Ensure that information used to analyze the service being delivered is accurate and provide reports and analysis of patterns and trends to senior colleagues.
- Monitor and analyze the use of equipment and resources to ensure efficiency and report your findings to senior colleagues.
- Manage and monitor the use of components, resources, and equipment.
- Deliver infrastructure support services relating to the estate and buildings to support the University’s activities.
- Support the use of assistive technologies, social media, and applications to meet security and safety requirements.
- Continually review what is required from staff, students, and others to make sure the best possible service is provided.
- Prepare safety documents and risk assessments relating to activities across the estate.

Planning and Organizing
- Plan and organize your workload to deliver the role.
- Organize and schedule assigned resources, activities, and events.
- Monitor processes and activities to ensure team priorities are met.
- Plan and evaluate services to ensure requirements are met.

Teamwork
- Provide specialist support and advice to team members on areas of expertise.
- Make changes to services provided by your team in discussion with other team members.
- Identify opportunities and contribute to decisions on how to improve services being delivered by the team.
- Seek feedback from students, staff, and others on their requirements from your service and recommend improvements to senior colleagues.

Communications/Liaison
- Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.
- Provide instruction and demonstration to others beyond the immediate team.
- Explain and demonstrate tasks to ensure that components, equipment, and processes are used correctly.
- Create good working relationships with team members and others as part of joint activities.
- Create relationships with internal and external partners and suppliers for joint activities.
- Build relationships with contacts and contribute to internal and external networks for good practice and information exchange.
- Liaise with outside agencies, local authorities, suppliers, and visitors for safety and security.
- Any other reasonable duties.

📌 IS Graduate Apprentice (IAM) (Regional Municipality of Durham)
🏢 targetjobs UK
📍 Regional Municipality of Durham