Junior IT Support Technician (Microsoft 365 & Managed Services)

Full-Time | On-Site / In-Office

About the Role

We're looking for a motivated Junior IT Support Technician to join our Managed Service Provider (MSP) team.

This position is ideal for someone who is early in their IT career and eager to build hands-on experience working with Microsoft 365, Windows workstations, cybersecurity, cloud services, and business networks. You'll have the opportunity to learn from experienced technicians while supporting a wide variety of businesses and technologies.

At Aslan Computer Systems, we believe that technical skills can be taught, but attitude, accountability, professionalism, and customer service are critical to success. We're looking for someone who enjoys helping people, takes pride in their work, and is excited to learn and grow.

We operate with a "no job is beneath anyone" mindset. Flexibility, professionalism, and a willingness to jump in wherever needed are essential.

Key Responsibilities

- Provide remote and in-office technical support for clients
- Troubleshoot and resolve issues involving Windows workstations, Microsoft 365 applications, email, printing, networking, and business software
- Assist with Microsoft 365 administration, including user accounts, licensing, password resets, and access management
- Deploy, configure, and maintain Windows 10 and Windows 11 workstations and endpoint devices
- Assist with workstation deployments, upgrades, and technology refresh projects
- Monitor and respond to service tickets, security alerts, and system notifications
- Assist senior technicians with Microsoft 365 migrations, cloud projects, and infrastructure upgrades
- Support client networks, internet connectivity, Wi-Fi, VPNs, and related technologies
- Maintain accurate documentation of client environments,



procedures, and support activities
- Communicate clearly and professionally with clients, vendors, and team members
- Follow established processes and escalate complex issues when appropriate
- Participate in ongoing training and professional development opportunities

Required Skills & Qualifications
- Strong interest in information technology and customer service
- Basic knowledge of Microsoft Windows 10 and Windows 11
- Familiarity with Microsoft 365 applications such as Outlook, Teams, Word, Excel, and OneDrive
- Understanding of basic computer hardware, software, and troubleshooting concepts
- Basic understanding of networking concepts such as IP addressing, DNS, Wi-Fi, and internet connectivity
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to learn new technologies and follow documented procedures
- Ability to work effectively both independently and as part of a team

Nice-to-Have Qualifications Experience in any of the following areas would be considered an asset but is not required:
- Microsoft 365 administration
- Exchange Online, Teams, SharePoint Online, OneDrive, Intune, or Entra ID
- ConnectWise, Datto RMM, Halo PSA, NinjaOne, or similar MSP platforms
- Windows Server and Active Directory
- Microsoft 365 security technologies including MFA and Conditional Access
- Firewalls, VPNs,



wireless networking, and cybersecurity fundamentals
- PowerShell scripting
- Backup and disaster recovery solutions
- IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar certifications
- Previous experience in an MSP, help desk, technical support, retail technology, or customer service environment

What We're Looking For
- Someone who genuinely enjoys helping people solve technology problems
- A positive attitude and robust customer service mindset
- Curiosity and a desire to continuously learn and improve
- A self-starter who takes ownership of tasks and follow-through
- Solid attention to detail and documentation habits
- Professionalism, reliability, and accountability
- A team player who values collaboration and communication
- Someone who is comfortable working in a fast-paced environment where priorities can change throughout the day

Why Join Us?
- Gain hands-on experience with Microsoft 365, cybersecurity, cloud technologies, and managed IT services
- Work with a wide variety of businesses and technologies across multiple industries
- Learn directly from experienced technicians and consultants
- Participate in meaningful projects and technology deployments
- Develop valuable real-world IT skills that accelerate your career growth
- Be part of a collaborative team that values professionalism, accountability, and continuous improvement
- Enjoy ongoing training and opportunities for advancement

Job Type: Full-time Pay: $48,000.00-$58,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing

Work Location: In person

📌 IT Support Technician (Managed Services Environment) (Edmonton)
🏢 Aslan Computer Systems
📍 Edmonton