Join one of Manitoba's Top Employers and Canada's Top Small and Medium Employers 2026!

· We have a saying that people come for the projects and stay because of the people. It’s why the brightest join our team – it’s an exciting, and supportive, place to work.

· Our fast-paced environment offers the opportunity to work on projects of all types, expanding your knowledge base and exploring what really makes you tick as a designer, contract administrator or project manager.

· The collaborative environment we nurture will give the support needed, while nudging to try new ideas in your design and expand your role within our firm.

· Develop professionally through our in-house mentorship program and education opportunities and by finding your area of expertise and earning specialized diplomas and certificates.

· Our ownership group is active in our daily operations and promotes an open-door policy of idea sharing and continuous process improvement. This access to all levels of our organization provides opportunity for career progression and to make an impact across all levels of our organization.

· Our multi-disciplinary team has grown and branched out throughout the decades because we assist our employees with planning their careers and helping them to achieve their goals.

· We collaborate with other leading providers in our industry, sharing innovative ideas and achieving lofty goals.

· We offer competitive remuneration packages and the opportunity to manage your career how you envision it.

About SMS Engineering

SMS Engineering is a privately-owned consulting engineering firm headquartered in Winnipeg providing pre-development and planning to design and contract administration of projects to local and national clients. Our engineering specialist team delivers award winning cutting-edge solutions to built environments.

We pride ourselves in providing outstanding designs to our clients, and we value our employees.



Our workplace embraces a culture in which we never stop learning which enables our team to develop and thrive throughout their careers.

Are you our next IT Support Technician (Onsite)?

We are seeking a motivated IT Support Technician to provide onsite, frontline IT support to our staff. This role is well suited to an early-career IT professional who enjoys helping users, troubleshooting common hardware and software issues, resolving support tickets, assisting with account access, supporting printers and workstations, and escalating more complex issues when needed. The successful candidate will be comfortable working with Windows 10/11, Microsoft Office, and common business applications in a professional office environment.

Responsibilities:

- Provide friendly, timely, and professional frontline IT support to office and remote staff.
- Respond to support requests related to Windows 10/11, Microsoft Office, email, common business applications, and basic workstation issues.
- Assist users with account access, password resets, login issues, and basic system navigation.
- Troubleshoot common hardware, software, printer, scanner, monitor, docking station, keyboard, mouse, and connectivity issues.
- Set up and support standard desktop equipment, including workstations, laptops, monitors, phones, and related office peripherals.
- Assist with new hire IT onboarding by preparing equipment, basic user setup, and first-day technology support.
- Use the service desk system to receive, document, prioritize, update, and close support tickets.
- Escalate issues to the IT Manager or appropriate support resource when problems require additional assistance.
- Maintain clear notes, troubleshooting steps, and user-facing support documentation.




- Follow established IT procedures and contribute suggestions for improving day-to-day support processes.

What You Bring:

- Education, training, or equivalent experience in Information Technology, Computer Systems, technical support, or a related discipline.
- Entry-level experience providing user support, customer service, or hands-on help with computer applications and technology; 1-2 years of frontline IT support experience is considered an asset.
- Working knowledge of Windows 10/11, Microsoft Office, email, basic workstation hardware, printers, and common business applications.
- Familiarity with ticketing or service desk systems is considered an asset; exposure to ITIL-based service desk practices is also considered an asset.
- Ability to listen carefully, ask good questions, follow procedures, and use practical judgment when troubleshooting user issues.
- Ability to explain basic technical steps clearly and patiently to non-technical users.
- Excellent verbal and written communication skills, with strong attention to detail in ticket notes and follow-up.
- Strong interpersonal skills, patience, professionalism, and a customer-service focused approach.
- Ability to work both independently and as part of a team while learning new systems and improving support skills.

SMS Engineering is an equal opportunity employer. We welcome applications from candidates with disabilities and can provide accommodations for candidates involved in the recruitment process. Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Winnipeg, MB R3H 0N3: reliably commute or plan to relocate before starting work (required)

Experience:
- IT support: 1 year (required)

Work Location: In person

📌 IT Support Technician (Onsite) (Winnipeg)
🏢 SMS Engineering
📍 Winnipeg