Who you are

- Deep, hands-on payments risk product experience is essential for this role

- We’re looking for someone who has built and operated risk capabilities within a payments platform, PSP, acquirer, PayFac, marketplace or similar payments environment

- You should have meaningful Product Management experience across both:

- Merchant risk: KYB/KYC, merchant onboarding, eligibility, underwriting, merchant risk assessment, financial exposure management and/or ongoing monitoring

- Transaction risk: fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and/or payments loss management

- Significant Product Management experience in a technically complex payments or fintech environment

- Strong understanding of how merchant risk, transaction risk and the movement of money create financial exposure

- Experience building risk decisioning capabilities using rules, signals, scoring, limits and data-driven models

- Robust analytical skills and experience using fraud, transaction and loss data to make product decisions

- Experience partnering closely with Engineering, Data Science, Risk, Compliance and Operations

- Experience working with payment processors, acquirers and/or third-party risk providers

- Strong product judgement and the ability to make decisions where customer experience, growth and risk are in tension

- We’re particularly interested in candidates whose experience extends beyond KYC/compliance or consumer identity fraud into broader merchant and transaction risk within a payments environment





What the job involves

- As a Lead Product Manager – Payments Risk, you’ll build the risk capabilities that enable Xero customers to accept payments securely, reliably and with as little unnecessary friction as possible

- You’ll own product strategy and execution across two core areas:

- Merchant risk — including KYB/KYC, merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing merchant monitoring

- Transaction risk — including fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and payments loss management

- This is a Product Management role focused on payments risk, not a Risk Operations or Compliance role. You’ll partner closely with Risk, Compliance, Engineering, Data and Operations to turn risk strategy and policy into scalable product capabilities

- Own the product strategy and roadmap for merchant and transaction risk

- Build capabilities for merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing monitoring

- Build transaction fraud detection, monitoring and decisioning capabilities using signals, rules, scoring,



velocity and limits

- Develop controls for disputes, chargebacks, reserves, holds, negative balances and payout risk

- Build the tooling and workflows needed to support investigation, review and risk operations

- Develop reusable capabilities for risk decisioning, rules, signals, limits, monitoring, alerts and case management

- Partner with Engineering and Data on APIs, data models, architecture and decisioning systems required to operate risk at scale

- Design capabilities that can support multiple processors, payment methods and markets

- Evaluate build-versus-partner decisions and determine where Xero should own risk capabilities versus rely on processors or specialist risk providers

- Translate risk appetite and policy into product controls and customer experiences

- Use data to balance fraud and financial loss against merchant friction, transaction conversion and operational cost

- Establish clear risk metrics and continuously improve decision quality, false-positive rates and loss performance

- Identify emerging merchant, fraud and loss patterns and evolve controls as risks change

- Success looks like:
- Legitimate merchants can accept payments with minimal unnecessary friction

- Higher-risk merchants and transactions are identified and treated appropriately

- Fraud, chargebacks and payments losses remain within Xero’s agreed risk appetite

- Risk capabilities and decisioning can scale across processors, payment methods and markets

📌 Lead Product Manager (Vancouver)
🏢 Xero
📍 Vancouver