Location

Location: St. Catharines, ON

Division

Long Term Care Homes

JOB SUMMARY

The Long Term Care Assistant is responsible for responding to all customers at the main reception area; answering incoming calls and inquiries from the general public; providing clerical support; processing accounts payable and receivables; cash management; and resident trust accounts.

QUALIFICATIONS

EDUCATION

- Completion of Grade 12
- Completion of Business or Office Administration Certificate or Diploma or related field of study
- Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE/EXPERIENCE

- Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
- Must possess experience in a Long Term Care environment
- Must possess some knowledge of working with individuals with dementia

SKILLS

- Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
- Must possess strong knowledge and experience in clinical documentation system (e.g. PCC)
- Must possess strong knowledge and experience in the EFMS system
- Must possess excellent communication (verbal and written) and interpersonal skills
- Must possess excellent customer service skills
- Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
- Must be able to work under pressure with multiple deadlines and frequent interruptions
- Must be receptive and open to change
- Must be motivated to learn
- Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

SPECIAL CONDITIONS

- May be required to travel to other offices or community locations for meetings/training as assigned
- An annual influenza vaccination is recommended
- In accordance with the Corporate Criminal Record Check Policy,



the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

Shift Information

Currently scheduled 14 hours per week, 9 am- 5pm, weekend shifts (Saturdays & Sundays)

Other Conditions

OTHER CONDITIONS We're Pet Friendly! Enjoy working in a pet-friendly environment at Niagara Region Long-Term Care Homes.

About Us

Build your career at Niagara Region At Niagara Region, you can build a meaningful career while helping shape a strong, prosperous and inclusive community. Serving a diverse urban and rural population across 12 local municipalities, we deliver high-quality programs and services that make a difference in people’s lives every day.

As an employer of choice, we offer competitive compensation, comprehensive advantages, a defined benefit pension plan, wellness supports, learning and development opportunities, and flexible work arrangements where operationally feasible. If you are looking for rewarding work, a collaborative team environment and the opportunity to contribute to one of Ontario’s most unique and vibrant regions, we invite you to join us at Niagara Region.

WHY YOU SHOULD JOIN OUR TEAM

At Niagara Region, we believe in a culture that recognizes and rewards employees who consistently demonstrate character, competence, and high-performing characteristics.

Work/life balance is important to us at the Niagara Region, all employees are assigned to one primary long-term care location but with the opportunity to work in any of our other long-term care facilities which include locations in Fort Erie, Port Colborne, Welland, St.



Catharines, Niagara-on-the Lake, Grimsby, and Niagara Falls.

If you are passionate about making a difference through providing exceptional health and personal care and believe, as we do at the Niagara Region, that our long-term care homes should feel like any home should – warm, welcoming, safe, comfortable and affording our residents the ability to uphold their dignity, enjoyment of life, and quality of life, this position is for you.

To recognize, reward, and support our employees, we offer:

- Competitive wages and salaries
- Competitive perks packages – including benefits for part-time employees!
- Ontario Municipal Employees Retirement System (OMERS), a Defined Benefit Pension Plan
- Access to group home and auto insurance
- Flexible work arrangements
- Corporate Wellness Centre
- Wellness funds
- Discounted fitness memberships
- Employee and Family Assistance Program services
- Educational funding and subsidies to support current and/or future career opportunities
- A robust mentorship program with longer-term and shorter-term experiences
- Employee Recognition Program and peer-to-peer recognition programs

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY! Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

- Email: [email protected]
- Phone: (phone hidden) or 1-(phone hidden)
- Bell Relay: 1-(phone hidden)
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

📌 Long-Term Care Office Assistant (St. Catharines)
🏢 Niagara Region
📍 St. Catharines