Front Desk Agent / Night Auditor (Dual Role)

Four Points by Sheraton Edmonton International Airport

Location: Nisku, AB

Job Type: Full time (30–40 hours/week with potential for overtime)

Shifts: Afternoon (3:00 PM – 11:00 PM) and Night Audit (11:00 PM – 7:00 AM)

Job Overview:

Four Points by Sheraton Edmonton International Airport is seeking a reliable, detail-oriented, and guest-focused individual to join our Front Office team in a dual role as

Afternoon Front Desk Agent and Night Auditor.

This hybrid position plays a critical role in both guest services and daily financial reconciliation. The successful candidate will be trained to perform both shifts and must demonstrate flexibility, professionalism, and a commitment to Marriott’s high standards of service.

Key Responsibilities:

Night Auditor Duties (11:00 PM – 7:00 AM):

- Complete end-of-day financial procedures, including balancing cash, credit, debit, and third-party restaurant transactions.
- Generate audit reports and reconcile daily revenue in accordance with Marriott standards.
- Perform front desk operations such as check-ins, check-outs, and reservation modifications.

Afternoon Front Desk Duties (3:00 PM – 11:00 PM):

- Greet and assist guests with check-in and check-out processes.
- Handle guest inquiries, resolve issues, and provide outstanding customer service.
- Manage reservations, process payments, and ensure guest satisfaction.

Qualifications:





- Excellent verbal and written communication skills.
- Strong computer literacy, with the ability to learn multiple software and property management systems (PMS).
- Proven customer service skills and a passion for hospitality.
- Strong multitasking and time management abilities.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively in a team environment.
- Demonstrated adherence to Marriott brand standards and hotel policies.
- Previous hotel front desk or night audit experience is an asset.

Requirements:

- Must be legally eligible to work in Canada.
- Must have open availability, including the ability to work overnight and afternoon shifts, weekends, and holidays as required.
- Must be available to work up to 40 hours per week, with overtime as needed.
- Strong work ethic and a commitment to delivering exceptional guest experiences.

Work Location: On-site at Four Points by Sheraton Edmonton International Airport, Nisku, AB

Remote work is not available for this position.

How to Apply:

Please submit your resume via email for consideration.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Benefits

- Dental care
- Extended health care

Experience:
- customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor and PM Front Desk Agent- Full Time Dual Role (Nisku)
🏢 Sheraton
📍 Nisku