Job Overview

We are seeking a dynamic and motivated full-time Office Administrative Assistant/Patient Service Representative to join our healthcare team. This vital role combines front desk responsibilities with administrative support, ensuring smooth daily operations and exceptional patient experiences. You will be the friendly face and productive organizer that keeps our office running seamlessly, while also managing patient interactions with professionalism and care.

If you thrive in a fast-paced environment, enjoy helping others, and possess excellent organizational skills, this is the perfect opportunity to grow your career in a supportive and energetic setting.

Responsibilities

- Greet patients and visitors warmly, creating a welcoming environment for all who walk through our doors
- Manage multi-line phone systems to schedule appointments, answer inquiries, and direct calls efficiently
- Verify patient information, update electronic medical records (EMRs), and ensure accuracy of all documentation
- Assist with check-in and check-out processes, including collecting insurance information and processing payments
- Coordinate appointment scheduling using dental practice management software such as Dentrix or Epic
- Handle administrative tasks such as filing, faxing,



scanning documents, and maintaining organized office records
- Support clinical staff by preparing patient charts, updating medical terminology details, and managing correspondence

Requirements

- Prior experience working in a dental or medical office environment is highly preferred
- Strong knowledge of dental terminology and familiarity with electronic medical records systems like Epic or Dentrix
- Proven experience as a dental receptionist or in a front desk administrative role within healthcare settings
- Excellent communication skills for interacting professionally with patients, staff, and insurance providers
- Ability to operate multi-line phone systems efficiently and handle high call volumes with ease
- Demonstrated proficiency in office software applications including Microsoft Office Suite
- Knowledge of medical terminology and healthcare billing processes is a plus

Join us to be part of a dedicated team committed to delivering outstanding patient care while maintaining an organized, efficient office environment. Pay: $23.00-$33.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Office Administrative Assistant/Patient Service Representative - Full-time (Kitchener)
🏢 Victoria Family Dental
📍 Kitchener