Convyta delivers high-quality administration and advisory services tailored to the needs of pension & benefits plans, endowments, foundations, and other investment entities. Our Administration team provides third party pension and benefit plan administration. We work closely with the members and Trustees of negotiated cost pension and benefits plans in delivering superior member service and accurate plan information.

Our team is made up of pension and benefit administrators, data analysts, accountants, support staff and consultants, focused on making sure that plan members understand the benefits that have been negotiated on their behalf.

We are seeking a highly organized and detail-oriented Administrator to join our team. The ideal candidate will have a minimum of one-year experience in an office environment and will be responsible for providing exceptional service to the plan members of various pension and benefit plans administered by Convyta.

The successful candidate will provide front line support to Plan Members, primarily responding to phone calls, emails and providing information and follow up, as well as sorting through and organizing forms related to the Plans. Applicants should have excellent telephone and written communication skills and a strong customer service focus in order to provide support for Plan members’ inquiries. Intermediate excel skills and strong math skills are an asset.

Responsibilities will include:

Customer Service

- Providing an efficient, professional customer service approach to meet all client needs over the phone, by email or in person.
- Answering incoming calls and addressing inquiries from plan members of various multi-employer pension plans.

Records Management
- Maintaining accurate records for members and retirees by updating information as provided.
- Reviewing client records to ensure up to date information is in place and to confirm authenticity of caller.
- Ensuring all relevant parties (i.e. Plan Custodian and service providers)



are notified of any changes to the member records.
- Maintaining up-to-date and accurate filing of member files.

Administration and Additional Duties
- Responding to member email inquiries.
- Handling putting together and mailing packages to members.
- Vetting paperwork from members and prepare written communications for any outstanding information needed.
- Following up on correspondence sent.
- Assisting with special projects and serve as backup support for other plans as needed.

Knowledge, Skills and Abilities:
- Strong customer service skills with confidence in handling verbal and written enquiries.
- Strong math and analytical skills.
- Intermediate level technology skills using a variety of software packages such as Microsoft Office 365 (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet.
- Effective listening, explicit verbal and written communication skills.
- Effective interpersonal and organizational skills with the ability to maintain effective working relationships and work as part of a team.
- Demonstrated organizational skills to effectively prioritize workload, multi-task and meet deadlines.
- Ability to handle confidential information with tact and discretion.

Our office is centrally located near the Brentwood Sky Train station for an easy commute from around the Lower Mainland. The successful candidate will be provided with a competitive salary, benefits and vacation package, along with opportunity for continuous growth within their career. The salary range for the successful candidate is $50,000 to $60,000, plus a generous bonus and competitive benefits package/RRSP plan. Convyta offers continuous growth and supports employees’ personal and professional development.

We thank everyone for their interest in this role at Convyta. Only the most suitable candidates will be contacted.

- To apply, please send your resume and cover letter to [email protected].

Pay: $50,000.00-$60,000.00 per year

Benefits

- RRSP match

Experience:
- Office: 1 year (required)

Willingness to travel:
- 100% (required)

Work Location: In person

📌 Pension & Benefit Plan Administrator, Member Contact Centre (Burnaby)
🏢 George u0026 Bell Consulting
📍 Burnaby