We are looking for a reliable, friendly, and energetic Physiotherapy Assistant / Front Desk Receptionist to join our physiotherapy clinic.
This is a hybrid role involving both patient-care support and front desk/administrative responsibilities. The successful candidate should enjoy working with patients and be comfortable working in a busy clinic setting.
Responsibilities
Physiotherapy Assistant:
- Assist physiotherapists with prescribed exercises and treatment programs.
- Guide patients through exercises and mobility activities as instructed.
- Prepare and clean treatment areas and equipment.
- Monitor patients and report concerns or changes to the physiotherapist.
- Assist with patient positioning, transfers, and exercise equipment.
- Maintain appropriate treatment documentation.
Front Desk:
- Greet patients and provide excellent customer service.
- Answer phones, emails, and patient inquiries.
- Schedule, confirm, and manage appointments.
- Handle patient check-in/check-out and payments.
- Enter and update patient information in the EMR.
- Assist with insurance, WSIB, MVA, and other administrative paperwork.
- Maintain a clean and organized reception area.
- Perform general administrative and office duties.
Qualifications
- Previous PTA, rehabilitation assistant, or physiotherapy clinic experience preferred.
- Previous medical reception/front desk experience is an asset.
- Basic knowledge of physiotherapy and medical terminology.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and EMR/scheduling systems.
- Professional, dependable, punctual, and patient-focused.
- Ability to follow physiotherapist instructions and clinic protocols.
- CPR/First Aid is an asset.
- WSIB/MVA/private insurance experience is an asset.
Pay: $18.00 per hour Expected hours: 10.0 – 15.0 per week
Benefits
- On-site parking
Application question(s):
- Are you available to work the required clinic schedule, including weekdays and Saturdays if needed?