Join RBR as a Tech Support Specialist, assisting scientists with technical issues related to oceanographic instruments. Your curiosity for measurement science will drive customer success.
As a Technical Support Representative, you will engage with researchers across the globe to resolve unique technical challenges. This role suits recent graduates or early-career professionals who enjoy collaboration and have a strong foundation in environmental science. You will improve internal resources while coordinating instrument servicing alongside R&D; and Sales teams.
Key Responsibilities:
• Deliver responsive technical support through various channels • Manage Return Merchandise Authorizations for repairs • Create and enhance user manuals and procedures • Work with teams to resolve technical problems • Develop deep understanding of RBR instruments
Requirements: • Bachelor’s degree in Science or Engineering • Relevant technical or customer support experience • Excellent communication for explaining complex concepts • Robust analytical skills for documenting technical issues • Proactive in troubleshooting scientific instruments
Your success in this position will contribute significantly to advancing both climate science and global research efforts.
📌 RBR Tech Support Specialist Role (Montreal)
🏢 RBR
📍 Montreal
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