Duties and Responsibilities:

Reporting to the Assistant Director, Housing Services, the Residence Services Administrator, is the first point of contact for Residence inquiries, triaging a high volume of in person, phone, and email inquiries. They are responsible for the coordination of the Summer Residence Program, room change requests, and providing administrative and clerical support to Housing and Residence Life.

Qualifications:

The incumbent must possess the following qualifications:

- The variety of tasks demands initiative, sound judgement, and the ability to work independently. Strong multitasking, organization skills, and the ability to set daily priorities while adapting to change is required for this position.
- The duties of this position require competence in multiple software platforms, including StarRez, Banner, eRezLife, AdminWeb, Wordpress, Excel, Access, Word, Carleton Central, Outlook, and the internet. Accuracy and strict attention to detail are essential.
- Due to the nature of the position, a sensitivity to gender, culture and diversity, including an understanding of students, parents, summer clients, and university staff is essential as well as interpersonal skills, tact, diplomacy is required to effectively facilitate stressful situations in an effective and calm manner.




- The incumbent must possess knowledge of and keep abreast of changing university policies and procedures.

Education and Experience: The above is normally acquired through:

- Completion of a three-year university degree.
- Four years of professional experience with progressive administrative responsibilities, including one year of front-facing customer service, preferably in a student residence workplace.

HR Note: Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner.

Carleton

University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

📌 Residence Services Administrator (Ottawa)
🏢 Carleton University
📍 Ottawa