Job Title: Assistant Manager Of Retail

Status: Year-round

Reports to: Manager job title

Salary: $25.00 per hour

About Mount Washington

At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way.

Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer

- Supportive team environment with mentoring and training.
- A FREE Seasons Pass for you, and family passes
- Health and Dental benefits
- 5% RRSP matching
- Bonuses for referring new staff
- Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
- Resort discounts, including retail, rentals, lessons, and food
- Access to pro deals and other ski resort reciprocal ticket deals

Job Summary: To assist the Retail Manager in overseeing the day-to-day operations of Outdoor Elements, ensuring excellent customer service, effective staff supervision, accurate cash and inventory controls, strong merchandising standards, and the overall efficient operation of the store.

The Assistant Manager will act as a key support to the Retail Manager and provide leadership to the retail team in the manager’s absence.

Role Responsibilities

- Assist the Retail Manager with the day-to-day operations of Outdoor Elements and act as the floor supervisor when the Retail Manager is unavailable.
- Assign daily tasks and follow up to ensure they are completed.
- Maintain a clean, organized, and well-merchandised store with appropriate stock levels.




- Lead by example by providing excellent customer service and handling customer concerns professionally. Make the Retail Manager aware of customer warranty issues and assist with resolving them when appropriate. Bring significant customer concerns or complaints to the Retail Manager’s attention, and identify opportunities to improve the customer experience and make recommendations as appropriate.
- Assist within the other retail operations around the resort as needed, including Raven, Demo and Bike retail
- Assist with the hiring, onboarding, training, coaching, and ongoing development of retail staff.
- Train and coach staff on customer service standards, store procedures, POS systems, cash handling, and inventory controls.
- Assist with scheduling and staffing levels, monitor attendance and payroll information, adjust daily staffing levels based on business volume and operational needs, and communicate any discrepancies or concerns to the Retail Manager.
- Oversee daily cash-out procedures, support cashiers with POS processes, and help ensure accurate cash handling.
- Assist with receiving, inventory counts, spot checks, replenishment, stock monitoring, product ordering, pricing, tagging, displays, and merchandising.
- Maintain open communication with the Retail Manager, supervisors, lead hands, and other departments regarding operational, staffing, inventory, customer service, and maintenance concerns.
- Assist with implementing new procedures, systems, and initiatives, and support the Retail Manager with other duties and projects as required.

Qualifications




- Previous retail or customer service experience with demonstrated leadership ability.
- Strong communication, organization, and problem-solving skills.
- Ability to provide excellent customer service and lead by example in a fast-paced retail environment.
- Ability to train, coach, and support team members.
- Strong attention to detail with cash handling, POS, inventory, and merchandising.
- Ability to work independently and make appropriate operational decisions when the Retail Manager is unavailable.
- Ability to work collaboratively with the Retail Manager, retail team, and other departments.

Authority & Accountability The Assistant Manager is expected to take an active leadership role in the daily operation of Outdoor Elements and make appropriate operational decisions when the Retail Manager is unavailable. The Assistant Manager is responsible for ensuring that store standards, staff expectations, cash procedures, inventory controls, merchandising, and customer service standards are consistently maintained. Major decisions regarding budgets, wage plans, purchasing strategy, staffing levels, and overall department direction remain the responsibility of the Retail Manager.

Resort Conditions

Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain.

Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so valuable footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

📌 Retail Assistant Manager (Strathcona County)
🏢 Mount Washington Alpine Resort
📍 Strathcona County