Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence. General Purpose of the Position:

We are seeking an Operations Specialist to join our team at Loro Piana. As an Operations Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the sales team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks.

Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

*The Vancouver team is seeking candidates with full-time availability, with flexibility to work on weekends

Job responsibilities

Key Responsibilities

- Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
- Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
- Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clientele app to boost sales.
- Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.




- Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
- Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
- Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
- Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Profile

Skills and Abilities Required

- 2+ years of sales or sales support experience, preferably in a luxury retail setting.
- Proficient in Microsoft Office, SAP, and other digital tools.
- Excellent attention to detail, customer service, and teamwork skills.
- General knowledge of sales, operations, and inventory.
- Ability to lift and move up to 40 pounds.

Additional information

What we offer At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount,



exclusive LVMH discounts, and other tailored perks.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

LORO PIANA MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

📌 Retail Operation Specialist (Seasonal) - Vancouver Oakridge
🏢 Loro Piana
📍 Vancouver