We are seeking an experienced Senior Claims Adjuster – Cross Border, Hospitality & Retail Claims to join our growing team in Canada. This position offers flexible work arrangements, including remote, hybrid, or in-office options.

The successful candidate will be responsible for handling a portfolio of complex casualty and commercial general liability (CGL) claims across Canada, with a focus on hospitality and retail-related exposures. This includes investigating, evaluating, negotiating, and resolving claims involving bodily injury, business interruption, foodborne illness, slip-and-fall incidents, and other casualty matters. The role requires strong analytical, negotiation, and customer service skills, as well as the ability to manage multiple files efficiently while delivering exceptional client service.

Salary Range: $75,000 - $90,000 annually

Responsibilities

- Investigate, evaluate, and manage casualty, CGL, bodily injury, and business interruption claims from inception through resolution.
- Conduct detailed claim investigations, including gathering statements, reviewing documentation, and assessing liability and damages.
- Analyze coverage, liability, causation, and quantum to determine appropriate claim resolution strategies.
- Negotiate settlements within delegated authority and provide recommendations on files exceeding authority limits.
- Manage hospitality and retail-related claims, including foodborne illness, premises liability, slip-and-fall, and other casualty exposures.
- Coordinate and direct the activities of legal counsel, experts, field adjusters, and other external service providers as required.




- Maintain accurate file documentation, reports, billing records, and expense tracking.
- Prepare clear and concise reports for clients, insurers, and other stakeholders.
- Participate in mediations, settlement conferences, and litigation management activities when required.
- Deliver exceptional customer service while maintaining compliance with regulatory and company standards.

Qualifications

- 3-5 years of experience handling casualty, commercial general liability (CGL), bodily injury, or business interruption claims.
- Experience managing hospitality, retail, premises liability, foodborne illness, slip-and-fall, or other casualty-related claims is highly preferred.
- Strong understanding of claims investigation, coverage analysis, liability assessment, and settlement negotiation.
- Experience handling cross-border claims and litigation management is considered an asset.
- Post-secondary education in Insurance, Risk Management, Business, or a related field is preferred.
- CIP designation (or actively working toward completion) is preferred.
- Independent Adjuster License with the ability to maintain licensing in the home province; multiple provincial licenses are considered an asset.
- Strong knowledge of Microsoft Office 365 and claims management systems.




- Excellent written and verbal communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage a high-volume caseload while maintaining attention to detail and service excellence.
- Commitment to continuing education and professional development.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a excellent salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

📌 Senior Claims Adjuster – Cross Border, Hospitality and Retail Claims (Ontario)
🏢 Crawford u0026
📍 Ontario