Express Scripts Canada seeks a dedicated IT Service Desk Analyst for hybrid work in Mississauga, ON. Deliver exceptional support, troubleshoot effectively, and manage IT requests throughout your shifts.
As a full time analyst in the IT Support Services department, you will engage in high-quality IT assistance aligned with best practices. Your role will require strong problem-solving skills, particularly in managing application issues, system access, and virtual infrastructures.
Flexibility in scheduling, including potential after-hours support, is essential to meet internal customer needs.
Key Responsibilities:
- Provide high-quality IT support according to ITIL practices
- Monitor and log application issues for resolution
- Troubleshoot system access and related requests
- Manage incident and request queues effectively
- Collaborate with internal service teams on issues
Requirements:
- Post-secondary degree or diploma in a related field
- Experience in IT service desk roles focusing on customer service
- ITIL 4 certification is an asset
- Knowledge of technologies like SQL and Power Shell
- Bilingualism in French and English preferred
Bring your expertise in IT support and problem-solving to enhance user experiences at Express Scripts Canada.
📌 Hybrid IT Service Desk Analyst Mississauga
🏢 Cigna
📍 Mississauga
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