Service Coordinator / Dispatcher

At CustomAir, “The Difference is Service.” We take pride in exceeding our customers’ expectations and recognize that our employees are a key part of our continued success and growth.

We are looking for a Service Coordinator / Dispatcher to join our team in Port Coquitlam. This role is responsible for coordinating and scheduling Field Service Technicians, supporting customers, and helping ensure service calls are completed efficiently and on time.

What You’ll Do

- Coordinate, schedule, and dispatch Field Service Technicians to meet customer service commitments and maximize field productivity.
- Develop and maintain technician schedules based on priority, urgency, location, required skills, estimated time, and technician availability.
- Create, distribute, update, and close work orders, ensuring information is accurate and complete.
- Communicate with customers regarding service requests, scheduling, work status, and follow-up requirements.
- Monitor customer maintenance agreements and coordinate service requirements.
- Work closely with Field Service Technicians, Sales, Purchasing, and Operations to support the successful completion of service work.
- Respond to customer concerns and coordinate escalations with Operations as required.
- Review completed work orders, technician notes, time entries, and recommendations for accuracy and completeness.
- Support technicians with scheduling, job information, customer communication, and other coordination needs while in the field.
- Coordinate service quotations and pre-field requests, including obtaining vendor pricing and confirming parts and material availability.
- Coordinate parts, materials, and inventory requirements with Purchasing.
- Maintain accurate customer, service, work order, quote, and related information within company systems.
- Provide general administrative, reception, and sales support as required.




- Identify opportunities to improve scheduling, dispatch, and service coordination processes.
- Perform other related duties as assigned.

What We’re Looking For
- Must be available to participate in the team’s on-call rotation (approximately 1 out of every 8 weeks).
- Minimum high school diploma; related post-secondary education is an asset.
- 2+ years of experience in dispatching, scheduling, service coordination, or a related role is an asset.
- Knowledge of HVAC service operations and/or basic HVAC repair estimating is an asset.
- Strong customer service and interpersonal skills, with the ability to communicate professionally, calmly, and assertively.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills, with the ability to prioritize and manage multiple competing demands.
- Strong attention to detail and accuracy.
- Ability to exercise sound judgment, take initiative, and work independently.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Proficiency with Microsoft Office, including Excel.

Why Join CustomAir? At CustomAir, you’ll be part of a team that values service, collaboration, and doing quality work for our customers. We offer a professional, team-oriented environment with opportunities to learn and grow within an established HVAC organization.

What We Offer

- Competitive compensation
- Additional compensation in lieu of an RRSP program
- Extended health and dental benefits
- Paid time off
- Employee and family assistance program
- Supportive, team-oriented work workplace
- Opportunities for learning and professional growth

Location: Port Coquitlam, BC Position: Full-time

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Experience

- customer service and/or dispatching: 1 year (required)

Work Location: In person

📌 Service Coordinator (Port Coquitlam)
🏢 CustomAir
📍 Port Coquitlam