Job title: Service Director

Workplace: Groupe JLD-Laguë – St-Bruno

1000 Route 169, Lac St-Jean, Quebec, Canada, G0W2L0

Job status: Full time

Day, Week

Base salary + bonus plan

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE:

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Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

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Ensure that each team member understands their role and takes ownership of their responsibilities.

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Develop and maximize the skills, abilities, and potential of employees.

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Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).

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Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE:

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Know and understand all operations within the Service Department.

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Meet operational, financial, and customer satisfaction objectives.

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Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.

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Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.

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Build and develop strong relationships with customers.

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Maximize the customer experience.

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Recruit, onboard, train,



and develop employees.

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Clearly communicate roles, responsibilities, and expectations to employees.

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Manage employee performance and behavior.

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Foster and maximize teamwork within and across departments.

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Ensure disputes are resolved quickly and in the best interest of the company.

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Ensure a clean and safe work environment.

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Maintain effective communication and a positive work environment.

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Perform other duties and responsibilities related to the position.

WE OFFER :

- Monthly and annual bonus plan based on the department results
- Group insurance and RRSP after 3 months of seniority;
- A cellphone and a laptop;
- Workwear provided by the employer;
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere.

IDEALLY YOU HAVE: •

A college or university degree, preferably in mechanics, parts, or a related field.

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The ability to manage urgent situations with customers and coordinate garage operations.

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Three or more years of experience in a supervisory or management role within an after-sales service department.

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A strong interest in mechanics.

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A passion for the agricultural, commercial, or industrial sectors.

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Functional English skills (an asset).

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Excellent communication, coaching, planning, organizational, and leadership skills, along with solid professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!

📌 Service Director (Lake Saint-Jean)
🏢 JLD-Laguë - John Deere Dealership
📍 Lake Saint-Jean