Roles & Responsibilities

- 8+ years of experience in Business Analysis, Systems Analysis, Application Portfolio Management, DevOps Support, or Service Management (10+ preferred).
- Gather, document, and validate application-to-repository mapping requirements.
- Build and maintain mappings between applications, repositories, owners, support teams, and pipelines.
- Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems.
- Identify and resolve missing, duplicate, inaccurate, or conflicting repository/application data.
- Define and document mapping rules, business processes, governance standards, and exception handling.
- Support implementation of repository security, vulnerability management, and release-gating requirements.
- Facilitate workshops and collaborate with developers, security teams, DevOps teams, and application owners.
- Produce high-quality documentation including requirements, process flows, traceability, UAT support,



and audit-ready artifacts.

MUST Have Skillsets

- Solid experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
- Expertise in requirements gathering, documentation, stakeholder management, and process analysis.
- Experience with data mapping, reconciliation, data governance, and metadata management.
- Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
- Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
- Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
- Strong analytical, problem-solving, communication, and documentation capabilities.

📌 ServiceNow BSA (Toronto)
🏢 BULL INFORMATION SYSTEMS
📍 Toronto