Position overview The Supplier Performance Specialist serves as a vital member of the Supplier Relationship Management SRM Team This role will be to work closely with suppliers for our client program to assist them with meeting compliance standards such as on time delivery OTD order confirmation and advance shipping notice ASN completion This role is critical to ensuring that suppliers meet the customer expectations for performance in fulfilling orders and providing full visibility to order status at all times so that customer maintenance work orders can be scheduled and completed to meet their timelines This is a mission critical role that requires excellent communication time management and collaboration skills The right candidate must have outstanding customer service skills be able to work collaboratively with suppliers and be solution oriented with the ability to understand the performance data analytics to create action plans for improvement A typical day in the life of a Supplier Performance Specialist Review supplier compliance data and understand the key factors impacting operationsImplement supplier performance improvement plans to bring suppliers into compliance Conduct supplier meetings and coaching sessions to assist suppliers in understanding the process requirements for OTD order confirmation and ASNServe as the first point of contact for suppliers with questions about their performance utilizing Five9 and Oracle Service Cloud to field requests for assistance Track the progress over time of performance to agreed upon improvement plans for key suppliersConduct root cause analysis on issues affecting supplier compliance to determine if process changes analytics measuring adjustments or other steps should be taken to improve the overall supplier compliance programAct as a liaison between suppliers and the Purchasing and Parts teams when issues arise causing operational delays such as supplier non responsiveness to requests for quotes and order informationAssist Purchasing with the re sourcing efforts for backordered and past due items by meeting with key supplier contacts who can drive performance of their internal teams to improve lead times and responsiveness to SDI Purchasing agents Assist Purchasing with match exception process escalations to ensure supplier responsiveness in resolving issues Maintain effective cross functional communications via regular daily weekly monthly meetings calls and e mail Identify and coordinate implementation of continuous improvement opportunities for departmentSome holiday and weekend coverage will be required throughout the year The skills youll contribute to our diverse team Bachelors degree or equivalent work experience5 years of experience in the Procurement andor Supplier Performance fieldIntermediate knowledge of Excel required including the use of v lookups pivot tables etcMust be a motivated self starter with an exceptional sense of urgency follow up and drive to get things done right the first time every timeStrong systems acumen; knowledge of Peoplesoft ERP software and MS Office software preferredWho are we At SDI were proud to help essential organizations across North America compete more effectively in a challenging global marketplace and keep our economy moving We do this by thinking differently questioning conventional wisdom and constantly challenging the status quo Were evolving the way leading manufacturers multi site retailers and higher education think about their maintenance repair and operations MRO strategies the critical supply chain of parts materials equipment and consumables necessary to keep plants and facilities operating safely and productively Every day we help companies eliminate waste minimize risk exposure and stay competitive on an ever changing world stage Why work for SDI The Philadelphia Inquirer named us a Top Workplace in 2023 Additionally we pride ourselves on taking care of our employees Here are some of the advantages we offer Health insurance medical dental and vision Training and development opportunities 2023 winner of the People Accelerator award Vacation wellness days pet bereavement days and 12 paid holidays 401K with a company match Tuition reimbursement Student loan repayment assistance Reimbursement for safety shoes Discounted tickets to a variety of different vendors The pay range for the role is Recruiter to insert salary Individual pay depends on various factors such as role level relevant experience and skills and location Pay ranges are reviewed and typically updated each year Offers are made within the pay range applicable at the time EEO SDI is proud to be an equal opportunity employer committed to inclusion and diversity We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or other applicable legally protected characteristics If you have a disability or special need that requires accommodation for any part of the employment process please let us know by contacting us at hrsdicom SDI participates in the E Verify program

📌 Supplier Performance Specialist - Bilingual in French (Canada)
🏢 SDI
📍 Canada