Kickstart your career as a Technical Support Analyst with D2L, focusing on educational technology. Your expertise will help resolve client issues promptly and efficiently.

This role seeks a Technical Support Analyst who can diagnose and resolve intricate issues faced by Brightspace product users. You’ll need excellent problem-solving abilities and a solid understanding of technology to support administrators in various educational sectors. Your role will include supporting timely resolutions in often stressful situations, ensuring a world-class client experience and maintaining expected performance metrics.

Key Responsibilities:



• Assist clients with issues through various communication channels • Analyze and rectify incorrectly configured installations • Maintain call logs and update system details • Provide feedback for product design improvements • Develop FAQs and Knowledge Base articles

Requirements: • Solid verbal and written communication skills • Proven experience with SQL and programming languages • Understanding of network topography and web services • Interest in AI tools and eLearning software • Currently enrolled in a technical program

Make your mark in educational innovation by joining D2L as a Technical Support Analyst.

📌 Technical Support Analyst Role atL (Winnipeg)
🏢 D2L
📍 Winnipeg