Transform the City of Thunder Bay's customer service landscape as a Manager. Lead a energetic team dedicated to fostering a culture of excellence and responsiveness. As the Customer Service Manager, you will oversee a team that directly impacts resident experiences.

Your vision for strategic leadership will guide the City’s customer service initiatives and ensure they meet the evolving needs of the community. Collaboration with corporate leaders will be key to your success in this role. Key Responsibilities:

- Advise on customer service strategy to leadership
- Implement comprehensive customer service technologies
- Manage the centralized Service Thunder Bay model
- Ensure consistent service delivery across channels
- Advocate for accessibility and inclusion in all services Requirements:
- Bachelor's degree in relevant field with 5 years in leadership
- Experience with technology-driven service solutions
- Proven management of customer service initiatives
- Strong budget and strategic planning skills
- Ability to foster high-performance teams through change Make a lasting impact on community engagement through service excellence in Thunder Bay.

📌 Thunder Bay Customer Service Team Leader (Toronto)
🏢 Northwest Employment Works
📍 Toronto