Position Overview:

Reporting to the Community Outreach Lead and HUB Yard Supervisor, this position provides front-line, housing-focused outreach through both YRAD dispatch response and in office support within the Hub Yard at 473 St. George Street.

YRAD staff respond to dispatch calls in the community while maintaining a safe, supportive, and trauma-informed environment within the Hub Yard. This role requires balancing dispatch response with in-yard responsibilities, maintaining clear communication to ensure continuous coverage and support.

The position requires a strong commitment to the YMCA’s mission, vision, and values, and to relationship-based, trauma-informed, and harm reduction-oriented practice.

There are two shifts available for this position:

Evenings: 3:30PM-12:00AM

Overnight: 12:00AM-8:30AM (Awake shifts)

Full time and part time positions available!

License and full-time access to a personal vehicle are a requirement of the position.

Duties:

- Respond to YRAD dispatch calls in a timely manner, providing trauma informed, person-centered, and harm reduction-based support in the community.
- Maintain a consistent and active presence within the Hub Yard, supporting day-to-day member interactions and overall safety.
- Engage members through relationship-building, regular check-ins, and ongoing support.
- Provide crisis response, including overdose intervention, de-escalation, and coordination with emergency services when required.
- Distribute harm reduction supplies and provide education on safer use practices.
- Support members with basic needs, weather response, and wellness checks.
- Lead Hub Yard operations, including access to storage bins and maintaining a safe, respectful environment.
- Contribute to yard cleanliness and light maintenance to support a welcoming space.
- Provide goal-focused, case management-style support during designated shifts or as appropriate.
- Support members in identifying priorities and working toward housing stability and overall well-being.




- Assist with system navigation; including housing applications, income supports, identification, and referrals.
- Advocate for members and help reduce barriers to accessing services.
- Plan and deliver low-barrier programming within the Hub Yard, such as gardening, life skills, and recreational or creative activities.
- Foster a sense of community and belonging through inclusive, member-driven engagement opportunities.
- Maintain and build positive community relations with key partners, including the City of Moncton, Social Development, DMCI (Downtown Moncton / Centre-ville Inc.), the RCMP, and others.

Skills & Qualifications:

- A criminal record check and vulnerable sector check are required as a condition of employment.
- Valid driver’s license with access to a vehicle full time.
- Standard First Aid and CPR Level C (or Basic Rescuer CPR) certification required.
- Able to work flexible hours.
- Bilingualism is an asset.
- Completion of a college or university program in Social Services, Community Support, Human Services, or a related field; relevant lived experience is also valued.

Competencies:

- Teamwork: Ability to work effectively with others to achieve optimal collective results.
- Conflict Resolution: Facilitates appropriate and timely solutions to challenges, maintaining professionalism in difficult situations.
- Communication: Ability to speak, write, listen, and secure information in a variety of settings.
- Flexibility/Managing Change: Ability to understand the environment, initiate, and respond effectively to changing conditions.
- Diversity: Values and respects the unique perspectives and contributions of individuals with diverse backgrounds, experiences, and characteristics.

Job Types: Full-time, Part-time Pay: $24.00 per hour

Benefits

- Casual dress
- Company events
- Employee assistance program
- Flexible schedule
- Mileage reimbursement
- On-site gym
- On-site parking

Licence/Certification:
- Drivers License and full time access to a personal vehicle? (required)

Work Location: In person

📌 YMCA ReConnect Alternative Dispatch and Yard Outreach (Moncton)
🏢 YMCA
📍 Moncton