Join Geek+ as a Technical Account Engineer and be at the forefront of AMR solutions in logistics. Utilize your customer service and technical skills to ensure client satisfaction and operational efficiency.

Based in Atlanta, Georgia, this role involves direct communication with customers to address inquiries and manage escalations. Your contributions to issue resolution and financial oversight will enhance operational success within the organization.

Key Responsibilities:

- Address customer inquiries through phone, email, or chat
- Lead communication for escalated service issues
- Track and document service tickets for effective follow-up
- Report on customer feedback and collaboration opportunities
- Partner with internal teams to enhance customer service

Requirements:

- Minimum 2 years in customer service in technical fields
- Strong interpersonal and communication skills
- Ability to diagnose basic technical issues
- Familiarity with ticket systems
- Bilingual in Chinese and English

Maximize your impact on customer service excellence at Geek+ while working with creative AMR technology.

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📌 Technical Account Engineer at Geek+ (Markham)
🏢 Geekplus America
📍 Markham