Lead customer experience transformation as a Business Analyst / Product Owner in Toronto, Ontario. Engage in hybrid work to drive CX and VoC initiatives based on customer insights.
As a key player in our team, you will drive customer experience (CX) improvements and oversee Voice of Customer (VoC) metrics. This position requires you to manage the product backlog while collaborating with teams to identify optimization opportunities. Your task is to translate complex feedback into clear user stories, ensuring effective implementation.
Key Responsibilities:
• Manage the product backlog for CX and VoC
• Collaborate with stakeholders for measurement frameworks
• Convert customer feedback into actionable features
• Lead UAT, sprint planning, and release planning
• Track metrics to achieve targeted outcomes
Requirements:
• Proven experience in a Business Analyst or Product Owner role
• Flexibility for hybrid work
• Robust skills in data analysis and customer feedback
• Knowledge of CX metrics and journey optimization
• Authorization to work in Canada required
Drive impactful customer-focused initiatives and enhance journeys within our organization.
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📌 Toronto Business Analyst/Product Owner Role
🏢 PeoplePilot
📍 Toronto