About the Role

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliversolutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We’re on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and workingbetter together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

Key Responsibilities

- Own the end-to-end onboarding experience, ensuring customers successfully implement and adopt the platform.
- Drive customer confidence and self-sufficiency through effective enablement and guidance.
- Deliver consistent,



high-quality onboarding experiences that support customer success and retention.
- Take full ownership of an assigned customer portfolio, managing progress, outcomes, and customer satisfaction.
- Effectively manage onboarding timelines, deliverables, risks, and customer expectations across multiple concurrent projects.
- Ensure all onboarding activities are accurately documented and tracked.
- Identify risks, challenges, and barriers to adoption early, working proactively to drive successful outcomes.
- Support customer retention through strong stakeholder engagement and issue resolution.
- Identify and elevate opportunities for additional Professional Services, product adoption, or account growth.
- Maintain and expand knowledge across the product suite to provide trusted guidance and best-practice recommendations.
- Gather customer feedback and insights to support product enhancement and service improvements.
- Contribute to the continuous improvement of onboarding processes, documentation, and delivery methodologies.
- Partner effectively with Sales, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience.
- Ensure smooth customer transitions from sales handover through onboarding completion.

What we’re looking for

- Minimum 2+ years in a client-facing onboarding, implementation, or customer-facing SaaS role.




- Strong ability to learn new software quickly; naturally tech‑curious and confident with systems.
- Excellent written and verbal communication, able to adapt your style based on audience.
- Attention to detail and pride in producing polished, accurate work.
- Ability to manage multiple onboarding projects simultaneously across different time zones.
- Skilled at building rapport and trust with customers, including those who may be more challenging.
- Monitor onboarding health, identify risks or red flags, and work with internal stakeholders to develop mitigation plans.
- Comfortable working independently while also collaborating effectively across teams.
- Solid analytical and problem‑solving skills.
- Critical thinking - you don’t just accept an issue; you explore why it’s happening and what needs to be done.

Our Benefits

- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company‑wide Events
- Employee Resource Groups
- Recognition awards

EcoOnline is proud to be an equal-opportunityemployer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

This job posting is for an existing vacancy.

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📌 Onboarding Consultant - NAM (Toronto)
🏢 ECOONLINE
📍 Toronto