Join Perkopolis as a Bilingual Customer Service Representative in Toronto, Canada, focused on enriching customer experiences in both French and English. This role requires you to be onsite three days a week while providing excellent support to our community members.
In this position, you will harness over three years of customer service experience to address issues effectively and maintain high levels of customer satisfaction. You will become adept with Perkopolis’ services and website, employing tools such as Zendesk to manage and document customer support queries. Collaboration with internal teams and the Senior Manager will be essential in strategizing improvements and solutions.
Key Responsibilities:
• Provide support through phone, email, and live chat




• Document and manage support tickets diligently
• Help onboard new users and maintain their accounts
• Engage with team members for high-level problem resolution
• Collect and communicate feedback on service improvements
Requirements:
• 3+ years in customer service experience
• Fluency in French and English, both verbally and in writing
• Familiarity with networking terms and technology
• Preferred experience with Zendesk
• Solid organizational and communication skills
Make a significant impact on customer satisfaction with your skills at Perkopolis in Toronto.
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