Join Accommodations Plus International (API) as a Senior Observability Engineer, focusing on AWS applications and infrastructure. Optimize workflows and enhance operational reliability through automation and AI.
In this senior role, you will design, integrate, and administer the observability toolchain, including Datadog and JIRA Service Management. Emphasizing automation, you'll enhance Incident, Change, and Problem Management processes while ensuring compliance with cybersecurity requirements. Your expertise in scripting, API integration, and generative AI will drive continuous improvement in operational workflows.
Key Responsibilities:
• Design complex workflows for observability toolchain integration
• Develop automation using Python, PowerShell, and REST APIs
• Administer Datadog, JSM,



and xMatters tools for compliance
• Collaborate with cross-functional teams to identify needs
• Lead incident resolution and continuous improvement efforts
Requirements:
• 5+ years in IT Service Management and ITIL toolchain
• Proven experience with Atlassian tools, Datadog, xMatters
• Scripting expertise in Java, Python, and PowerShell
• Robust understanding of RESTful APIs and data analytics
• Excellent communication and problem-solving skills
Drive automation in observability, enhancing operational clarity and effectiveness at API.
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📌 Senior Observability Engineer at API (Markham)
🏢 Accommodations Plus International
📍 Markham