Join Hitachi Rail as an Engineering Service Delivery Analyst, focusing on reliable and productive team support. Drive service quality and enhance performance through effective incident management.

As a Service Delivery Analyst for CBTCS E2 Services, you will ensure that delivery services align with engineering team requirements and performance standards. You'll need 3 to 5 years of experience and a background in engineering or related fields to succeed. Your contributions will improve service operations and enhance collaboration among stakeholders.

Key Responsibilities:



• Ensure CBTCS E2 services delivery meets service level agreements • Define and support adoption of CBTC services across teams • Oversee incident and request ticket management • Manage communications for service incidents and planned changes • Address service blockers by coordinating CI/CD support

Requirements: • 3 to 5 years of service delivery or platform management experience • Bachelor’s degree in engineering or Computer Science • Preferred ITIL or PMP certifications • Familiarity with service management tools like Jira • Strong communication and problem-solving capabilities

Lead service improvements and ensure operational stability with Hitachi Rail's dynamic engineering team. #J-18808-Ljbffr

📌 Engineering Service Delivery Analyst Role (Winnipeg)
🏢 Hitachi Rail
📍 Winnipeg