Join the Contact Centre as a Customer Service Representative, offering professional client support in a hybrid role located in downtown Toronto. Ensure clear communication while responding to client inquiries across various channels.
This full-time, permanent position with our B Corp certified client emphasizes healthcare equality. Ideal candidates will have a minimum of two years' relevant experience, strong verbal and written communication skills, and the ability to thrive in high-pressure environments. Your role is crucial in facilitating access to vital healthcare services.
Key Responsibilities:
• Deliver exceptional client service across communication channels
• Identify and resolve client needs with attention to detail
• Execute proactive outreach to enhance first-contact resolution




• Accurately document interactions and maintain case logs
• Collaborate with the team to improve service delivery
Requirements:
• Two years of experience in dental or healthcare settings
• Fluency in English with robust communication skills
• Familiarity with benefit administration and social assistance programs
• Excellent conflict resolution and interpersonal skills
• Strong organizational and time-management capabilities
Be part of a team committed to improving healthcare access through effective communication and client service.
#J-18808-Ljbffr

📌 Contact Centre Customer Service Specialist (Toronto)
🏢 Raise
📍 Toronto