The Service Manger is responsible for overall customer service, maintaining and growing sales for the service department, and maintaining effective and efficient shop operations.At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.BenefitsExtended Health & Dental BenefitsPremiums Paid by EmployerEmployer Contribution Pension PlanGrowth OpportunitiesPaid TrainingLong term job securityEmployee AssistanceProgramTelus Health Virtual CareResponsibilitiesFoster a positive and communicative environmentContinually improve culture and support employeesPerform duties with integrity and fairness in accordance with Peterbilt Pacific standardsLead monthly service and safety meetingsAnalyze monthly department statements and review with Branch ManagerWork with all departments in the dealership as a team for maximum efficiency and effectivenessEnsure quantity and quality of work performed by the service departments meets and exceeds customer satisfactionLook after paperwork requirements for head office when dealing with WCB, absence requests, banked time payouts, etc.Perform ongoing employee reviews and ongoing check-insOversee that the following tasks are performed as required by lead hands and service writersTake customer requests and complaints for the required repairsOrganize shifts,



workload and manpower including after hours and Saturday shiftsPrepare handwritten work orders and check for outstanding recall campaignsSecure required vehicle information serial number, mileage or copy of registrationEnsure computer generated work orders are openedRequest to have work order closed, review them and explain the completed repairs and costs to the customerAssign work to the technicians and supervise the repairsMaintenance of yard, shop, tool room and ensure the proper care of tools and the building are kept for a clean and safe work environment according to Work Safe BCNegotiate and resolve customer disputes and complaintsKeep up with the distribution of all current letters, policies and service bulletinsMust participate in all training programs made available through Peterbilt or outside vendorsEnsure employees are participating and completing required training programsInterview for the hiring of new technicians and apprenticesCoordinate apprenticeships with the ITAOngoing communication with parts and sales departmentsOther duties and projects as assignedQualifications5 years managerial experience preferred in a similar industry however, leadership experience in the service department is an assetValid Class 5 and 3 Driver’s LicenseStrong leadership skillsAbility to listen to and communicate with customers effectively, striving toward a successful resolution every timeSolid understanding of how to manage P&L; with an entrepreneurial mindsetSolid understanding of all truck technical systemsAbility to promote service sales and expand customer baseStrong computer skills – able to use Microsoft (excel, word, and outlook)Excellent written and verbal communication skillsStrong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environmentCompensation Rate$100,000 - $117,000 annually + variable compensation#J-18808-Ljbffr

📌 Service Manager - C$100,000 - C$117,000 A Year (Winnipeg)
🏢 Peterbilt Pacific
📍 Winnipeg