- Answer incoming calls efficiently and professionally using active listening
- Provide accurate and detailed responses to phone inquiries
- Provide technical support for tools through testing, troubleshooting, and problem solving
- Answer emails quickly and professionally with accurate information
- Follow up on pending requests to ensure timely responses
- Escalate outstanding issues to the Supervisor
- Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful
- Log calls and emails in JIRA
- Participate actively in daily management meetings focused on processes and improvements
- Learn current processes and procedures
- Work rotating Monday-to-Friday shifts from 9:00 to 17:00
- Resolve difficult calls and manage expectations using training tools such as Stellar Service

Requirements

- 2 to 3 years of customer service experience, preferably in financial services or insurance
- Strong communication skills
- Resourcefulness, analytical thinking, and strong organizational skills
- Ability to solve problems and manage multiple priorities simultaneously




- Advanced proficiency in French and English
- Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00

Core Competencies

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and technical support. Proficient in managing inquiries and delivering exceptional service in both French and English within a financial services or insurance context.

Highest-signal resume keywords

- Customer Service Experience
- Technical Support
- Bilingual Proficiency in French and English
- Problem Solving
- Organizational Skills

ATS Optimization Keywords

Hard Skills

- Technical Support
- Problem Solving
- Active Listening
- Call Logging in JIRA
- Email Communication

Soft Skills

- Strong Communication Skills
- Resourcefulness
- Analytical Thinking
- Organizational Skills

Industry Keywords

- Financial Services
- Insurance
- Customer Service

Tools & Technologies

- JIRA
- Stellar Service

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📌 Client Service Representative (Quebec City)
🏢 Jobtailor
📍 Quebec City