Join Masco Canada in St. Thomas, ON as a Customer Success Representative. This hybrid role focuses on providing exceptional order management and customer support in a dynamic environment.
As part of the Customer Success team, you will be responsible for managing customer orders, resolving inquiries with professionalism, and enhancing the overall customer experience. You'll work closely with different departments to ensure timely problem resolution and foster strong customer relationships. Your initiatives will positively impact the efficiency and effectiveness of service delivery.
Key Responsibilities:
• Oversee complete customer order lifecycle accurately
• Address escalated inquiries and delivery discrepancies
• Support a diverse range of customer questions promptly




• Collaborate with internal teams to resolve issues quickly
• Identify and recommend improvements to processes
Requirements:
• Three or more years of relevant experience required
• Post-secondary education in business is preferred
• Robust communication and problem-solving skills
• Experience with ERP systems and CRM tools preferred
• Ability to maintain high detail accuracy in tasks
Maximize your impact at Masco Canada by enhancing customer-related processes and building solid relationships.
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📌 Customer Success Representative at Masco Canada (St. Thomas)
🏢 Masco Canada
📍 St. Thomas