Step into a rewarding role as a Bilingual Collections Specialist in Markham, ON with a hybrid work setup. Employ your negotiation skills to manage high-risk accounts effectively.
We are seeking a Bilingual Collections Specialist to address complex account situations with precision. This role involves negotiating payment arrangements and resolving outstanding balances while delivering excellent customer service. Your strong analytical skills will be integral in assessing risks and recommending effective recovery actions.
Key Responsibilities:
• Manage high-risk delinquent accounts and handle negotiations
• Conduct inbound and outbound calls for payment arrangements
• Monitor and maintain detailed account information
• Utilize collection tools for effective delinquency management
• Collaborate with legal and financial partners for account recovery
Requirements:
• Bilingual fluency in English and French, written and verbal
• Over 3 years of relevant collections experience
• Excellent problem-solving and analytical skills
• Familiarity with automotive finance desirable
• Strong organizational capabilities in high-volume settings
Leverage your bilingual skills to support effective collections in Markham's dynamic setting.
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