Elevate customer satisfaction as a Customer Experience Lead with Scotiabank in Montague, Prince Edward Island. Oversee teams and enhance customer relationships while embodying Scotiabank's core values.
In this leadership role, you will manage Customer Experience Associates, ensuring excellent service delivery. Your expertise in team management and customer relations will help drive the overall success of the branch. With a focus on coaching and supporting your team, you will also lead change management initiatives to implement recent policies effectively.
Key Responsibilities:
• Lead and manage Customer Experience Associates effectively
• Cultivate strong customer relationships and service excellence




• Act as Officer in Charge during emergencies and escalations
• Identify opportunities to enhance the customer experience
• Assist in change management by implementing new policies
Requirements:
• Proven leadership skills with team coaching experience
• Previous banking experience is highly valued
• Flexibility in work schedule availability
• Strong technical skills in digital banking promotion
• Experience in team scheduling and management
Drive team success and elevate the customer experience at Scotiabank in Montague.
#J-18808-Ljbffr

📌 Customer Experience Lead at Scotiabank (Montague)
🏢 Scotiabank
📍 Montague