- Provide front-line technical support to onsite and remote end users- Support Point-of-Sale (POS) systems, cash register environments, and ERP systems- Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops- Support network printers and resolve general network connectivity issues- Troubleshoot and support VLANs, SSL tunneling, and SSL clients- Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required- Travel between retail locations to support day-to-day operations and current store openings and projects- Assist with setup and deployment of new retail stores- Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device managementRequirements- Minimum of proven five (5) years of experience providing end-user and remote technical support (mandatory)- Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory)- Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration- Extensive hands-on experience with Microsoft SQL Server (STD/Express)- Strong understanding of database architecture, performance tuning, query optimization,



and troubleshooting (mandatory)- Experience supporting and troubleshooting network printers- Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies- Ability and willingness to work flexible hours, including weekends, holidays, and on-call support when required- Valid driver's license with the ability to travel between retail locations as neededCore CompetenciesDemonstrates extensive experience in providing technical support for Point-of-Sale (POS) systems and ERP systems, with strong skills in troubleshooting hardware and network issues. Proficient in managing Active Directory and Azure Active Directory, with a solid understanding of database architecture and networking concepts.Highest-signal resume keywords- End-User Technical Support- Point-of-Sale (POS) Systems- ERP Systems- Active Directory (AD) Management- Microsoft SQL ServerHard Skills- Technical Support- Troubleshooting- Database Architecture- Network Connectivity- VLANs- SSL Tunneling- Microsoft Windows- Performance Tuning- Query Optimization- Mobile Device Management (MDM)Soft Skills- Flexibility- Problem-Solving- CommunicationCertifications & Qualifications- Valid Driver's LicenseIndustry Keywords- Retail- Technical Support- Network Printers- Onsite Support- Remote SupportTools & Technologies- HP Retail Hardware- ManageEngine MDM- Apple Device Management- Android Device Management#J-18808-Ljbffr

📌 It Support Specialist (Toronto)
🏢 Jobtailor
📍 Toronto