Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our creative AI platform.
In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside. You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements.
Key Responsibilities:
• Develop and execute strategies for enterprise customer success
• Lead impactful business conversations and reviews




• Identify opportunities for client renewal and expansion
• Collaborate with Product and Marketing teams effectively
• Address customer inquiries and ensure seamless onboarding
Requirements:
• Over 5 years in customer success within SaaS
• Experience in a fast-paced startup culture
• Excellent problem-solving and analytical skills
• Strong written and verbal English communication
• Ability to manage multiple tasks and deadlines
Join Riverside’s team to drive customer success and innovation in content creation.
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📌 Customer Success Manager - Enterprise Focus (Toronto)
🏢 Riverside
📍 Toronto