OverviewForward Networks is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.S, we built the industry’s first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.Our customers include global leaders such as Goldman Sachs, PayPal, S&P; Global, IBM, and Dell, as well as quick-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.Forward Networks is looking for a Customer Success Engineer.ResponsibilitiesProviding advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologiesTaking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting proceduresWalking customers through the various stages of adoption with Forward Networks PlatformWorking directly with our internal Product Management, Engineering, Sales and Marketing teamsSome travel to customer locations (What you’ll do:As a Customer Success Engineer for our Enterprise team,



you will be responsible for providing world class post-sales technical leadership to our client base.QualificationsB.S. Computer Science or equivalent educational experience5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agenciesExperienceStrong understanding of Networking and Security fundamentalsExperience in working with multiple Network vendors (e.G. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skillsExcellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problemsDemonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environmentHighly DesiredOne or more of the following certificates: CCIE, JNCIE or VCDXExperience in working for a startup companyWorking knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)Candidates will work remote with 10-20% travel requirement for customer and internal meetings.Ideal candidate will be located in Eastern region of US.CompensationThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $190,000/yr to $210,000/yr. The offered compensation may also include stock.#J-18808-Ljbffr

📌 Customer Success Engineer - $190,000 - $210,000 A Year (Winnipeg)
🏢 Forward Networks
📍 Winnipeg