Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7Registered Nurse – Virtual Care is licensed to work in Canada and provides remote patient assessments, triage, education and care management via telephone, video conferencing, and electronic health records. As point of contact for patients, you provide convenient and timely supportive services ranging from minor acute care treatments to health coaching for various disease states. You coordinate care with multidisciplinary teams.You will be responsible for triaging incoming requests, assessing needs, providing appropriate clinical recommendations and coaching to support resolution of symptoms and improve perceived health. Patients can contact a registered nurse via phone, email, text, or videoconference. Working collaboratively with other health care professionals (Nurse Practitioners, Physicians, Pharmacists, Dietitians), you will provide meaningful patient experience and use critical thinking to develop, implement, and evaluate comprehensive care plans.ResponsibilitiesComplete initial patient assessments, follow-ups, and ad hoc support for patients with chronic disease.Provide remote patient care, including coaching and education using digital communication tools (texting, phone calls, telehealth platforms).Conduct one-on-one sessions,



offering motivational support to help patients establish health goals and reduce high-risk behaviors.Respond or initiate telephone calls from callers via virtual assessment and triage.Utilize nursing processes, through critical thinking, problem solving and decision making, and teach, counsel and advocate.Manage chronic diseases and review care plans.Collaborate with other professionals in providing telehealth care by making appropriate referrals to nurse practitioners, dietitians, pharmacists and other services.Monitor call flow and contribute to achieving service targets and maintaining standards of care.Engage in service/program development of the virtual care program, including liaising with healthcare providers and patients, and championing and advocating for the program.Communicate operational or resource changes as necessary and escalations using appropriate reporting and communication mechanisms.Maintain accurate, timely, and secure documentation in electronic health records.BenefitsCompetitive salary ranging from $80,000.00 to $110,000.00 per year. Extra benefits include Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development.Employment TypeFull timeType Of RoleRegularLegal / Diversity StatementShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Compliance with laws is upheld as part of the Code of Conduct.#J-18808-Ljbffr

📌 Registered Nurse, Virtual Care - C$80,000 - C$110,000 A Year - Remote (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg