Enhance technology support as an Analyst for End User Support Services in a 24/7 setting. Leverage your desktop support skills to ensure continuous system reliability.

This role focuses on providing top-notch operational expertise in preventive maintenance and incident resolution within the end-user computing environment. You will assist with system upgrades and projects, ensuring a smooth end-user experience. Additionally, deliver white-glove service to VIP stakeholders while documenting and resolving complex technical issues.

Key Responsibilities: • Ensure system availability through effective incident resolution • Collaborate with teams on technology initiatives • Fulfill requests for hardware and software support • Support the implementation of office technology solutions • Maintain hardware inventories accurately

Requirements: • Degree in IT, Computer Science, or related field • Three or more years in end-user support • Customer-focused with strong interpersonal skills • Knowledge of service desk tools like ServiceNow • Ability to communicate effectively in French and English

Bring your expertise in desktop technologies to bolster user support and services. #J-18808-Ljbffr

📌 Analyst for End User Support Services (Winnipeg)
🏢 Dollarama
📍 Winnipeg