Join Citi as a Bilingual Client Services Analyst, where you'll leverage your English and French proficiency to resolve client inquiries and enhance their service experience.This intermediate-level role involves managing a portfolio of high-profile clients, ensuring timely resolution of their concerns. You will provide coaching to your team while advocating for process improvements. Your insights will play a crucial role in customer service excellence and regulatory compliance.Key Responsibilities:- Manage inquiries for high-profile client portfolios- Coach team members and facilitate escalations- Maintain regular client communication through various channels- Report on market issues and system failures to clients- Identify opportunities for process reengineering for better serviceRequirements:- 2-5 years of customer service experience required- Bilingual proficiency in English and French- Relevant background in finance or a related field preferred- Solid analytical and organizational skills- Ability to communicate effectively and build relationshipsElevate your client service expertise at Citi by utilizing your bilingual abilities.#J-18808-Ljbffr

📌 Citi Bilingual Client Services Analyst (Winnipeg)
🏢 Citi
📍 Winnipeg