Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy workplace.As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in fast-paced settings. You will manage inquiries, reservations, and provide accurate information about our tours.



Your skill in building relationships will be critical in supporting our operations effectively.Key Responsibilities:- Manage digital bookings and inquiries for tours and experiences- Ensure excellent phone coverage and response to guest concerns- Deliver personalized service by establishing client rapport- Oversee reservations through platforms like Viator and Expedia- Work collaboratively with the Dispatch team for tour logisticsRequirements:- Experience in customer service or call centers- Flexibility to work evenings, weekends, and holidays- Excellent verbal and written communication skills- Administrative skills with attention to detail- Knowledge of tourism in Vancouver is a plusUtilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.#J-18808-Ljbffr

📌 Guest Service Specialist At Big Bus Tours (Winnipeg)
🏢 Big Bus Tours
📍 Winnipeg