Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seeking a motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and product knowledge development. Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. The position is based at the Concept2 Canadian subsidiary office in Kingston, Ontario.Primary ResponsibilitiesServe as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErg, SkiErg, BikeErg, StrengthErg, composite racing oars, and spare partsCommunicate with customers via phone, email, web, and occasionally in personTroubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioningAcquire and maintain deep knowledge of all Concept2 products, components, and common field issuesDocument customer interactions, technical issues, product feedback, and performance trends.Identify and communicate recurring product issues or improvement opportunities to internal teamsMaintain a high level of professionalism and customer care in all interactionsRequired Qualifications and Key Competencies1–3+ years of experience in a professional customer service, technical support,



or product support roleWorking knowledge of mechanical and/or electronic systems (hands‑on troubleshooting experience preferred)Strong problem‑solving and diagnostic skillsOutstanding verbal and written communication skillsStrong active listening skills and ability to ask effective diagnostic questionsExcellent attention to detail and organizational skillsSolid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systemsAbility to work independently while collaborating effectively with a teamExperience supporting technical consumer products and analyzing product or warranty performance dataRowing or fitness industry background is a plusFrench language skills are a plusCompensation for this position consists of a fixed salary range of $50k-$60k, plus participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation.Concept2 has an informal office setting, versatile work schedule, and excellent benefits, including RRSP support and generous paid time off. The workplace is informal, yet professional and friendly, with a supportive environment that rewards hard work.Concept2 is dedicated to promoting equal employment opportunities and providing a work environment that allows all employees to excel, regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status. We believe in fostering an inclusive workplace where everyone can thrive and reach their full potential.#J-18808-Ljbffr

📌 Customer Service Representative - C$50,000 - C$60,000 A Year (Winnipeg)
🏢 Concept2
📍 Winnipeg