Answer incoming calls efficiently and professionally using active listening Provide accurate and detailed responses to phone inquiries Provide technical support for tools through testing, troubleshooting, and problem solving Answer emails quickly and professionally with accurate information Follow up on pending requests to ensure timely responses Escalate outstanding issues to the Supervisor Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful Log calls and emails in JIRA Participate actively in daily management meetings focused on processes and improvements Learn new processes and procedures Work rotating Monday-to-Friday shifts from 9:00 to 17:00 Resolve difficult calls and manage expectations using training tools such as Stellar Service Requirements

2 to 3 years of customer service experience, preferably in financial services or insurance Robust communication skills Resourcefulness, analytical thinking,



and strong organizational skills Ability to solve problems and manage multiple priorities simultaneously Advanced proficiency in French and English Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00 Core Competencies

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and technical support. Proficient in managing inquiries and delivering exceptional service in both French and English within a financial services or insurance context. Highest-signal resume keywords

Customer Service Experience Technical Support Bilingual Proficiency in French and English Problem Solving Organizational Skills ATS Optimization Keywords

Hard Skills

Technical Support Problem Solving Active Listening Call Logging in JIRA Email Communication Soft Skills

Strong Communication Skills Resourcefulness Analytical Thinking Organizational Skills Industry Keywords

Financial Services Insurance Customer Service Tools & Technologies

JIRA Stellar Service

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📌 Client Service Representative (Winnipeg)
🏢 Jobtailor
📍 Winnipeg