Contract Position - HybridReporting to the Senior Manager, Marketing Operations & Strategic Insights, the Marketing Operations Specialist ( MOS ) supports the Global Marketing team, serving as a hub for firm‑wide, client‑facing publications and thought leadership, and leading coordination of legal industry awards and rankings. The MOS actively contributes to process improvement, documenting, standardizing, and refining marketing operations workflows and strategic projects.Primary ResponsibilitiesLead the coordination and project management of client‑facing communiques and thought leadership across the firm’s platform, documenting associated processes for consistency and clarity, and collaborating with regional production teams, Digital Marketing, and Communications Departments to apply documented processes, service standards, and continuous improvement practices to support consistency, quality, and timeliness.Identify and highlight potential client and/or market‑sensitive topics to management and the Communications Department.Serve as a central operational resource and contributor to continuous improvement for client‑facing thought leadership communications across the firm, utilizing the Jira platform to manage workflows, tickets, and issue resolution.Support and continuously improve Jira workflows related to client‑facing communications, including reporting and documented process enhancements,



in alignment with established governance.Support the responsible use and adoption of approved AI‑enabled tools and features within existing marketing platforms and workflows.Manage and direct content related to the strategic client‑facing knowledge portal.Coordinate the translation of all BD‑lead marketing materials—including firm‑wide bulletins, thought leadership publications, fact sheets, industry and practice group website content, and other materials—as needed.Coordinate the maintenance and updating of the central repository of firm‑wide rankings, awards schedules, and results; implement action plans and coordinate external and internal communications, including social media posts and customized email signatures; and update/tag practiceand industry group narrative descriptions, achievements, and client work on the firm’s website and within the Foundation Intelligence Experience Management platform.In collaboration with the firm’s Digital Department, lead the Client Inquiry Process to ensure that current client inquiries are promptly directed to the appropriate lawyer and enhance the client experience.Audit and lead the client‑facing awards and rankings results profiled on fasken.Com; resolve and escalating potential challenges faced by internal teams.Communicate, coordinate, and outline processes related to ranking directory/award schedules and results with regional or firm‑wide team members,



analyzing past and current results and providing year‑over‑year comparisons.Collaborate with the firm’s communications team and the Marketing Operations & Strategic Insights Analyst to develop communication and action plans to promote the firm’s rankings/recognition both internally and externally, ensuring results are updated on the firm’s website and in marketing materials.Assist in the management of firm‑wide submissions, awards (e.G., Canadian Law Awards, Canadian General Counsel Awards, Rising Stars, among others) and select publications (e.G., Lexpert’s SEO articles) and communicate progress and results to various stakeholders.Support the Senior Director, Marketing Operations and the Senior Manager, Marketing Operations & Strategic Insights in defined innovation and process improvement initiatives, focusing on execution, documentation, and operational follow‑through.Required Knowledge and Experience3–4 years of experience in marketing or content development.Strong preference for candidates with experience in legal or other large, matrixed professional services environments.Bachelor’s degree in business, marketing, or a communications‑related field.Experience with CRM, experience management, and workflow management tools (e.G., Jira, Nexl, Foundation Intelligence) is an asset.Comfort with AI tools and concepts; early‑adopter mindset focused on practical application.Commitment to continuous learning and knowledge sharing.High proficiency with Microsoft Office programs including Outlook, Excel, PowerPoint, and Word. Experience with CRM and experience management tools is an asset.No travel required.Bilingualism in English and French is highly desirable but not required.Pay Range$75,000 to $88,000 per annum. Pay range to be commensurate with experience.#J-18808-Ljbffr

📌 Marketing Operations Specialist (6-Month Contract) - $75,000 - $88,000 A Year (Winnipeg)
🏢 Fasken
📍 Winnipeg