At RBR, we've been designing cutting-edge instruments to measure our blue planet for over 50 years. Built to withstand the harshest environments on Earth, our instruments are deployed from the ocean's deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From weekly lunches to social events, we're a crew that thrives on complex, exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us?About the RoleAs a Technical Support Representative at RBR, you will work as part of the Technical Support team to help scientists and engineers worldwide by resolving technical inquiries and troubleshooting oceanographic instruments. This isn't a script-and-close support role, every customer works in a different environment, so you'll need to think critically, apply real measurement science knowledge, and work through problems that don't come with a predefined answer. We're looking for a proactive communicator with a knack for problem-solving and a genuine curiosity for measurement science.This role would be great for a recent graduate or early-career professional who loves collaborating with R&D, Production, and Sales to best support customers, analyze data, and coordinate instrument servicing. If you thrive in a fast-paced environment and want to make a real impact in ocean science,What You’ll Do:Provide exceptional and responsive technical support via email, phone, and video, covering topics such as instrument deployment, configuration, sensor methodology, data analysis,



and software useEfficiently coordinate Return Merchandise Authorizations (RMAs) for repairs or calibrations, including quoting and communicating service plans and timelinesImprove and develop internal and customer-facing resources such as user manuals, application notes, and procedures for clarity and ease of useCollaborate across teams to troubleshoot instruments, investigate technical issues, and prepare detailed failure reports in partnership with the R&D, Production, and Service teamsBuild a deep knowledge of all RBR products to deliver timely and effective solutions that support customer research and satisfactionWhat You Bring:Bachelor's degree in Science, Engineering, or Environmental ScienceExperience in a customer support or technical roleStrong verbal and written communication skills to clearly explain technical conceptsExperience analyzing, summarizing, and documenting technical issuesProactive problem solver committed to customer success and experienceAbility to analyze environmental data and troubleshoot scientific instrumentsExcellent organizational and time management abilities to handle multiple prioritiesTech-savvy and eager to learn new systems and toolsNice to Haves:Experience with Jira, Confluence, Salesforce, Microsoft Agile Business Central, Front, or similar toolsBackground in Oceanography or Environmental ScienceExperience writing technical documentation and communicationsFamiliarity with calibrating or repairing scientific instrumentsSalary range: $50,000-$65,000The final salary and job level will depend on your experience and qualifications. We know great talent shows up at different points in a career - whether you're earlier in your journey or bring senior-level experience,



we encourage you to apply. Depending on fit, the role level may shift accordingly.Why you’ll love working at RBR20 days of vacation, plus a company-wide holiday shutdown and paid sick daysBenefits from day 1 & RRSP contribution matchingAnnual fitness reimbursement programWeekly lunches (on us!)Team events and social activitiesCollaborative, supportive work environmentDirect impact on climate science and ocean researchAt RBR, we celebrate and support diversity in our workplace. As an equal-opportunity employer, we welcome people from all backgrounds and aim to find the most talented person for each role. Accommodations are available upon request at every stage of the selection process.AI statement:At RBR, we may use artificial intelligence (AI) tools during parts of our hiring process. These tools may be used to support note-taking, scheduling, and/or organizing candidate information. Final hiring decisions are made by our people.Purpose-driven customers – Partner with organizations making a meaningful difference in science, sustainability, and the worldMake a real impact – Contribute to a business that's growing internationally and whose products are used in groundbreaking climate science, resource management, and explorationInnovative and supportive culture – Work in a collaborative environment where sales, engineering, production and the rest of our teams work together to drive successTravel to some of the world's leading research labs and coastal sites, supporting customers who are working to understand and protect our planetThe RBR mindsetPassion for environmental impactand climate scienceLoves solving unique technical challengesCollaborative spiritwith interrupt-driven adaptabilityCreative and resourcefulapproach to problem-solvingEnjoys unique design challengesand innovative solutionsInterest in precision instrumentationand scientific accuracyEmbraces new technologiesand modern development approaches#J-18808-Ljbffr

📌 Technical Support Representative (Varennes)
🏢 Epiroc
📍 Varennes