Multinational Issuing Office SpecialistJoin us as a Multinational Issuing Office Specialist to make an impact in local policy servicing.ResponsibilitiesManage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements and Key Performance Indicators; manage all aspects of service delivery for inbound multinational accounts including processing and portfolio management.Train and manage support team (Issuing Office Multinational Coordinator and Issuing Office Multinational Administrator) on outsourced activities related to servicing of clients with higher degree of complexity.Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.Participate in cross marketing efforts to sell non-Controlled Master Program (CMP) products at a local level.Proactively provide intelligence and information to Producing offices regarding local market changes and trends, legislative and statutory changes, and latest advisory rates for all lines of insurance dealt with in country.Act as a subject matter expert that liaises with the Producing Office underwriter and engages with local Product and/or Legal teams to ensure locally compliant policies that reflect local underwriting appetite.Monitor and escalated service issues; serve as a team resource for resolution of escalated issues.Assist the Producing Office with local policy deal architecture for Complex Risk Transfer and non-conventional insurance programs.Develop and maintain a close working relationship with assigned clients and brokers to ensure that AIG locally meets their needs cost-effectively; act as an AccountManager for local brokers to help build an effective long-term partnership in conjunction with PO that strengthens AIG’s position.Work with the Producing Office Multinational Executive or Coordinator to ensure that service delivery is in line with client needs.Manage the local servicing relationship for assigned accounts with Program participants (Producing Office, Broker/Client, RISO, Shared Services, Finance, Claims) ensuring timely and quality service.Plan or attend regular or ad‑hoc Client/Broker meetings on an account‑by‑account basis in conjunction with the PO or local Distribution team.Perform renewal planning to agreed strategies by assigned account and by line to ensure service standards are achieved.Work with the MN Manager and Producing offices to identify servicing needs for new accounts once bound and recommend steps to be put in place to meet those needs.Work with management to identify and implement ways to improve work processes to enhance quality, speed, and efficiency around servicing; secure managementsupport for all solutions offered.Contribute to the training and development of Issuing Office and Shared Services staff to improve technical competence, system usage, and service delivery.Provide input and guidance to new system developments or upgrades to ensure IT systems adequately support the needs of the Multinational business.Provide legal and market practice advice to Producing Offices – be the 'in country' Knowledge Champion working with all functions in country, ensuring AIG’s Knowledge database is up to date; effectively communicatecountry specific issues through accurate alerts, bulletins and know-your-network series.Ability to promote and articulate Multinational Value Proposition and network externally.Act as a troubleshooter for complex accounts.QualificationsMinimum 5 years insurance experience,



preferably client servicing (broker or company).Experience handling large captive programs and Multinational corporations.Experience in non-conventional insurance programs or captive reinsurance.Excellent knowledge of in-country commercial insurance products and market practices.Some knowledge of Multinational and non-conventional insurance programs.Process oriented and strong administration skills.Computer literacy required: IT packages, MS Outlook, Excel, Word.Solid written and verbal communication and interpersonal skills.Ability to work on own initiative and be organized.Highly motivated and able to work autonomously.Good time management skills – ability to handle multiple priorities, organize work and meet deadlines.Ability to clearly articulate ideas and influence outcomes.Ability to identify operational improvements and gain technical knowledge or experience to carry out those improvements.Client focused with significant experience dealing with senior client personnel, risk managers, client board level representatives and executive management.Ability to motivate others to achieve a common goal; proven record of being a team player.Must demonstrate a high level of proficiency in the following skills.Compensation & BenefitsThe base salary range for this position is $68,000-$84,000 and the position is eligible for a bonus in accordance with the applicable incentive plan. In addition, we are proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.Equal Opportunity & AccommodationAIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].#J-18808-Ljbffr

📌 Multinational Issuing Office Specialist - $68,000 - $84,000 A Year (Winnipeg)
🏢 AIG
📍 Winnipeg